Analisis Kualitas Pelayanan Publik E-KTP di Dinas Kependudukan dan Pencatatan Sipil (DISDUKCAPIL) Kabupaten Gayo Lues

نویسندگان

چکیده

The purpose of this paper is to analyze the quality public services and two factors that hinder E-KTP service at Department Population Civil Registration Gayo Lues Regency. method used in research descriptive with qualitative instruments observations, documentation studies interviews. While data analysis analysis. results showed which refers Zeithaml's theory tangible dimensions (physical evidence/infrastructure), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), empathy (empathy) shows, e-KTP Office Regency has been running but still not good or optimal. inhibiting for Disdukcapil include inadequate human resources, limited financial facilities infrastructure, lack employee commitment. To improve services, must place employees according competence, increase discipline, there should be no discrimination prioritize users/community.

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ژورنال

عنوان ژورنال: Journal of Education, Humaniora and Social Sciences

سال: 2022

ISSN: ['2622-3740']

DOI: https://doi.org/10.34007/jehss.v5i1.1281